Call Recording Means You Can
Save important business calls
Review call details
Forward recording to colleagues to handle
Call Recording Provides Many Benefits For Your Business
- Be Engaged with Prospects
If you conduct a lot of business over the phone and often have long, content-heavy conversations — being able to go back and review a specific statement or request after the call might come in handy. Forget taking notes during your calls and just focus on the conversation. When you know the call is being recorded, you can ask detailed questions and discuss complicated projects without worrying about having a pen to write the details to review later.
- Monitor Customer Service Calls
The Call Recording feature can also help you monitor customer service and solve disputes. You can use these recorded calls as training tools for new employees or to help your existing staff learn what is and is not working in their customer service processes.
- Document Your Conversations
Call Recording can be a valuable feature for documenting your conversations. For each user, you can enable automatic call recording, or opt to press *2 during any call to begin recording. No matter which option you choose, you can record calls of any length, as often as you want, and download the recordings to save indefinitely.